Welcome to RestorClean
The Water Damage Restoration Experts
When you are dealing with water damage, immediate action is crucial. RestorClean technicians are ready to respond immediately with the most advanced equipment and techniques available. We are able to remove the water quickly and efficiently. We closely monitor the drying process to verify your property is dried thoroughly to prevent further damage and mold issues.
We are licensed, bonded and insured and we offer 24 hour emergency water, storm and flood damage services.
CALL OUR 24 HOUR EMERGENCY HOTLINE NOW
Residential Water Damage Clean Up Services
From leaking faucets to burst pipes and flooding, water damage is one of the most common and potentially destructive problems you can face as a homeowner. If not taken care of immediately, excess water in your home can promote electrical hazards, cause expensive damage to your home’s structure and furnishings, and can even lead to the growth of hazardous mold.
When the worst happens, call the experts at RestorClean!
Commercial Water Damage Cleanup Services
Water damage such as floods, plumbing leaks, broken pipes, storms, sewage backup, and appliance malfunctions can all cause unexpected destruction in your business. Getting it cleaned up and back to its rightful state is job number one. We minimize interruptions to your business and do everything possible to keep your doors open during the restoration process so you can continue to provide for your family and your employees.
When it comes to getting you back in business, RestorClean has your back.
What are some of the causes of water damage?
Should You Do Water Damage Cleanup Yourself Or Hire a Professional?
The answer is completely up to you, but to help you make the smart choice for your cleanup you need to know some important information about water cleanup.
Before the water cleanup can be done it is important to determine all the areas that will need to be cleaned. If you have carpet where the water damage was, then the carpet will need to be pulled up to remove the water underneath it. Then if the carpet can be cleaned you can clean it or if it is damaged beyond repair then you will have to remove it.
You will also need to watch for water in the walls which can be very hard to clean up if you don’t know how to do it correctly. The professionals have the knowledge and expertise to cleanup water from anywhere it is found. This is knowledge that you will have to take time to learn before you can do cleanup if you want to ensure that it is done right.
Another thing that will have to be done is to check the ceilings for sagging, dampness and brown stains. If the problem is really bad then the ceiling will have to be replaced. Insulation will also have to be discarded if it is wet so that the joists can dry and then new insulation will need to be installed.
No matter where the water cleanup needs to be done you have to always be conscious of the wires and electrical outlets because water around these areas can easily cause electrocution. For many people this is reason enough for them to hire professionals because not knowing what you are doing can be really dangerous for you.
Professionals know the dangers and are prepared to deal with them without injuring themselves or someone else. Plus, any areas of your home that are wet will have to be sanitized and this can be hard to do if you don’t have the knowledge for it.
If you don’t sanitize the area then you can end up with mold and bacteria which will be unhealthy for anyone living in your home.
Now that you know this important information about water damage cleanup; all that remains is to take the time to decide if you want to attempt the cleanup yourself or if you are going to hire a professional to do it for you. Just remember that this type of cleanup can be dangerous if you don’t know what you are doing and this will help you make up your mind about the smart choice for you.
Water Damage Restoration Do's and Don'ts 101
One of the most frustrating things about water restoration is getting a call from the adjuster saying your invoice is too high. During my 14 + years in the water restoration business I have gotten plenty of calls from adjusters saying that my price is too high on this dehumidifier or this fan, etc. This used to bug me until I learned the secret to prevent most of these calls, COMMUNICATION & DOCUMENTATION. Remember that the adjuster has to justify his work to his boss and as long as the price and scope of work can be justified then it will be paid.
Starting off the job on the right foot is important. You should always get a work authorization signed by the insured before starting work. A work authorization will allow some insurance companies to be able to pay you directly or at least get your name on the check.
Then as soon as the initial mitigation is performed, call the adjuster and let him/her know what you did. This can be done on the way back to your office. During this conversation just let the adjuster know what you saw when you arrived and what you decided to do about. During this conversation I generally try to steer away from talking about pricing. If they ask about it then I will talk about it, but for me this is more of an information phone call to the adjuster. At this point, usually the adjuster has not been there and so to call and inform him/her what is going on is my main objective.
Next, you should have an itemized invoice. The invoice should include your company name, address, (so they can send the check) and your Taxpayer Identification Number. Each room that work was performed in should be separate and have measurements down to the nearest inch. Then within each room list each item or piece of equipment. At this point it is good to comment on the items that are most questioned, such as cost of dehumidifiers, number of fans, extraction, etc. Place comments with the items, if your estimating software will let you, justifying why you charge what you do for a dehumidifier or why you had 3 fans in a 6 x 6 room. Anything that could be questioned comment on it. To me this is one of the most important parts of the invoicing process. Yes, it is time consuming but the adjuster will be able to see the reasoning behind the line item. This alone may prevent most calls.
Next include a copy of the signed work authorization and signed certificate of satisfaction. This not only shows that the customer was satisfied but that they authorized you to do the work. Make sure that your work authorization form includes a section in it that would allow the insurance company to be able to pay you directly. I, personally, had my lawyer look over my form to make sure it was accomplishing what I wanted it to accomplish. I would strongly suggest that you do the same no matter whether you got a generic form from somewhere or you came up with your own form.
Another tool that helps justify your bill to the adjuster is your daily humidity readings. You should be keeping the temperature, relative humidity, and grains (gpp) inside, outside, unaffected area, dehumidifier(s), and the HVAC. By doing this you will be able to learn about what is going on during the job. For example, several years ago we opened up a new refrigerant dehumidifier and took it straight to a job. When we got there and turned it on we started running our pshychrometric readings and discovered that there was a problem with the dehumidifier. It was great to find that out then and not the next day when we would have had a lot of evaporation and no dehumidification. Using the grain readings can also help you prove that the equipment was off, a door was opened that you wanted closed, a window got opened, etc. When this is used correctly then you can prove to the adjuster why you needed an extra day. Also make sure to include plenty of comments to go with your readings to help explain what you saw.
To go along with your daily humidity readings try including a graph from a data logger. Data loggers can be set to record the temperature and relative humidity as often as you would like. I like to set ours to record every minute and this gives you a good graph of what is happening on the job. When the job is complete then print the graph and turn it in with your invoice. Just like with your daily readings a graph will help prove what you saw happening on the job. (i.e. door left open, window open, equipment turned off, etc.) Taking an hour meter reading off your equipment at several points in the job can also help prove when things were not running and should be turned in as part of your documentation.
Kevin Pearson is a partner in Pearson Carpet Care. He has over 17 years experience in the cleaning and restoration business. He serves on several committees with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and is on the board of directors of the PCRA (Professional Cleaning and Restoration Alliance). Kevin has dried building in Texas, Oklahoma, and Louisiana. He has extensive experience drying residential homes but has also dried office buildings, chemical plants, historical homes, Southern Methodist University, Stephen F. Austin State University, The Toyota Center (where the Houston Rockets play) and more.
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